- What is the license for Wow Themes?
- How do I make my website look just like your demo?
Our theme documentation will guide you through the process of replicating the demo website.If you are not a very experienced user or you simply do not have the time for it, purchase our Theme Install service and you will have your website as in demo within 24 hours.
- Getting "Broken Theme" and "Stylesheet Missing"?
First of all, verify if your theme is for Wodpress or an HTML Template. HTML Templates are not Wordpress themes, therefore you will get this error when trying to install. Make sure you read item's description well before purchasing any item. If your item is a Wordpress Theme, a common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: Download the final zip file from your account. Unzip the zip file; you should find the documentation folder along with the theme zip file that actually needs to be installed.
- Do you guarantee Theme Support?
Our support service is guaranteed and we are dedicated to providing you with the best one. Support does not includ customization. The support service for "All Themes Package" license owners is active during their membership only.
- What's the difference between Theme Support and Customization?
Theme support issues prevent the theme from working as advertised in the demo. Theme customization involves changing an element to look or function differently than shown in the demo.
- How do you offer Theme Support?
Please, submit your ticket here
- Do you provide Theme Customization services?
Yes, we do. Send us a message
with all the necessary details, the link to your project, budget, website examples and everything else there is to know for a relevant cost estimation. Due to the large amount of e-mails we have to deal with, we reserve the right to reject the projects without answering, even though we try as much as possible to let you know directly. Of course, you have the right to decline our price offer as well.
- Where can I access the documentation of the purchased theme?
Each item comes in a package that contains: 1. the theme itself & 2. the documentation. The documentations are not online because we believe you actually need them locally.
- Can I hire Wow Team for a design from scratch?
Yes, we produce custom themes for our clients, HTML & Wordpress (PSD not included). Please, see the answer above for more details.
- What about theme updates?
We constantly bring you up to date themes which work with new releases of WordPress and latest HTML standards. We fix bugs and ensure the compatibility of all of our themes for the latest versions of WordPress for free. As a buyer, you get permanent and free access to updated versions of your items and you can download the updated version of the theme from your buyer account. As a subscriber ("All Themes Package" Licese), you are entitled to updates during your membership. How do I know when a new version of your theme will be released? Just subscribe to our newsletter
if you want to hear from us about new items, updates, discounts or freebies. We never spam and you can easily unsubscribe at any time. You can also follow our news