I. General Questions

  1. How do I edit an HTML template?
  2. http://www.wowthemes.net is HyperText Markup Language (HTML) is the main markup language for creating web pages and other information that can be displayed in a web browser. Notepad++ is a useful tool for editing HTML pages and not only.
  3. What is Wordpress and how do I install a theme?
  4. WordPress is the most popular blogging tool and content-management system. And it's free! Themes aren't always. How do you use your new purchased Wow theme? Once you have installed WordPress on your site, it's really quite simple. The first thing you need to do when you want to install a new WordPress theme is to login to your site admin page. Once there, go to Appearance -> Themes. Here, you will see all the themes you have currently installed in your application. To add another one, simply click on the Install Themes tab. Upload the theme from your local hard drive and activate it. Make sure your start by reading theme's documentation.
  5. How do I customize my Wordpress Themes?
  6. The answer depends on what you're after. Our wordpress themes include theme options which give users the chance to change certain theme features. Outside of theme options, we do provide paid customization services, so get in touch with us.
  7. Are Wow Themes plugin compatible?
  8. Yes, our themes should work with most plugins, but it is impossible for us to test all plugins. Any plugin that uses coding best practices should play well with our themes.
  9. Can I use Wow Themes to build websites for my clients?
  10. Yes. "All Themes Package" license would be the most suitable license for you.
  11. What's your refund policy?
  12. We want you to be 100% satisfied with your item purchase which is why we offer a 30 day money back guarantee. However, since our company is offering non-tangible, irrevocable goods we do have a few conditions to protect ourselves from bad faith claims. Buyers are eligible for a refund if the theme does not work as advertised in demo. If WowThemesNet team fails to correct the technical problem within 24 hours from the date of the initial notification provided by the customer, the refund will be issued to the customer in full. The customer should allow the team to adequately help and assist them in order to solve the issue. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Please, read carefully if the item is the right choice for your needs before purchasing or contact us. Refunds may only be issued within 30 days of the purchase date. After 30 days no refunds can be processed. We do not issue refunds for "All Themes Package" & "Installation Services".
  13. What payment methods do you accept?
  14. FastSpring is a reliable and authorized reseller of software and other digital products with focus on safe, secure internet sales and fulfillment. FastSpring accepts PayPal & Credit Card.
  15. How do I get an invoice?
  16. After your payment has been successfully processed, you will receive an email from FastSpring with your invoice.

II. Item Questions

  1. What is the license for Wow Themes?
  2. Please, check our terms & conditions.
  3. How do I make my website look just like your demo?
  4. Our theme documentation will guide you through the process of replicating the demo website. If you're interested in a simple, quick solution, we currently provide a professional theme installation service.
  5. Getting "Broken Theme" and "Stylesheet Missing"?
  6. First of all, verify if your theme is for Wodpress or an HTML Template. HTML Templates are not Wordpress themes, therefore you will get this error when trying to install. Make sure you read item's description well before purchasing any item. If your item is a Wordpress Theme, a common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: Download the final zip file from your account. Unzip the zip file; you should find the documentation folder along with the theme zip file that actually needs to be installed.
  7. Do you guarantee Theme Support?
  8. Our support service is guaranteed and we are dedicated to providing you with the best one. Support does not includ customization. The support service for "All Themes Package" license owners is active during their membership only.
  9. What's the difference between Theme Support and Customization?
  10. Theme support issues prevent the theme from working as advertised in the demo. Theme customization involves changing an element to look or function differently than shown in the demo.
  11. How do you offer Theme Support?
  12. Please, submit your ticket here.
  13. Do you provide Theme Customization services?
  14. Yes, we do. Send us a message with all the necessary details, the link to your project, budget, website examples and everything else there is to know for a relevant cost estimation. Due to the large amount of e-mails we have to deal with, we reserve the right to reject the projects without answering, even though we try as much as possible to let you know directly. Of course, you have the right to decline our price offer as well.
  15. Where can I access the documentation of the purchased theme?
  16. Our docs are located at this link
  17. Can I hire Wow Team for a design from scratch?
  18. Yes, we produce custom themes for our clients, HTML & Wordpress (PSD not included). Please, see the answer above for more details.
  19. What about theme updates?
  20. We constantly bring you up to date themes which work with new releases of WordPress and latest HTML standards. We fix bugs and ensure the compatibility of all of our themes for the latest versions of WordPress for free. As a buyer, you get permanent and free access to updated versions of your items and you can download the updated version of the theme from your buyer account. As a subscriber ("All Themes Package" Licese), you are entitled to updates during your membership. How do I know when a new version of your theme will be released? Just subscribe to our newsletter if you want to hear from us about new items, updates, discounts or freebies. We never spam and you can easily unsubscribe at any time.
  21. How do I update my WordPress theme?
  22. There are two ways to update our themes:

    – Download the latest version of the theme from your account and replace the files via FTP or

    Install our plugin (click here), simply activate it without any further settings and you will receive automatic updates from within the WordPress Dashboard for all of our themes.

    Remember, for security and compatibility you should always be using the latest versions of your themes and plugins. Also, it is recommended that you backup your website before updating.

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